Deliveries & Returns

Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 2 working days on the smaller items. Tables and Chairs can take up to 10 days to be delivered to your door. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at sales@thehomecollections.co.uk so that we can help.

 

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@thehomecollections.co.uk so that we can open an insurance claim on your behalf.

 

Cancellations 

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.

Refunds
We know it is a big commitment to purchase online that is why our team here at The Home Collections believe in speaking with you about any issues you have regarding a refund. We certainly do not believe you should have to incur the cost of a faulty product from our online store, so we will refund you at no cost to you the price of the product. However if the product is not damaged, just pick up the phone 0333 050 4167 or email or team info@thehomecollections.co.uk and we can talk about the best solution that doesn't impact you financially. At the end of the day we want to make purchasing on our store as easy for you. You can trust our team to do what is best for you.